Returns

We will accept all product returns if the product is unopened and returned within 30 days of purchase. A 20% restocking fee will be charged on all eligible returns. The refund policy does not cover shipping and handling costs, or the cost for return postage.

Customers must call 1-888-826-2704 for customer service to get a RMA (Return Merchant Authorization) and this number must be displayed on the outside of the box. Packages sent to us without an RMA number will not be accepted and returned. We do not refund for the cost of shipping to our offices.

We strongly recommend returning packages to us through certified mail with a tracking number. If we did not receive the product back and the customer cannot prove that the product is returned, we will not issue a refund. Proof of delivery can be the delivery confirmation number or signature as required by the USPS.

Returns will be processed and refunds issued within 7-10 business days. Refunds will be issued in the same manner as the original purchase payment method.

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