Office Hours

Our corporate and shipping offices are open from 9am to 5pm Monday through Friday PST and are closed Saturday and Sundays. Our shipping office is closed on all government observed holidays.

 

Shipping Policies

Business days are Monday through Friday and on non-government observed holidays. Weekends are Saturday and Sundays. Under normal circumstances, orders placed before 2pm PST will ship the following business day. Orders placed on the weekend will ship at the next earliest business day which is usually the following Monday.

Undeliverable Packages

All packages returned to us are issued a full refund. We cannot re-ship orders that return to us as undeliverable. Customers are welcome to re-order the products again.

Order Fulfillment

We strive to fulfill your order correctly and quickly. Please check your order as soon as possible on receipt.

Cancellations

Cancellations must be made before the order ships. If the product has not shipped, a refund will be issued by the same method of payment the order was originally charged. If a cancellation is placed after the order shipped, it is up to the customer to refuse the package or send the package back. Once the package is returned, a full refund will be issued, less shipping and handling charges. All refunds are processed within 5 business days. We reserve the right to cancel any order at any time.

Returns

We will accept all product returns if they are unopened and returned within 30 days of purchase.  The 100% refund policy does not cover the cost of shipping and handling but the product only.  Customers must call 1-800-583-1255 for customer service to get a RMA (Return Merchant Authorization) and this number must be displayed on the outside of the box. Packages sent to us without an RMA number will not be accepted and returned. We do not refund for the cost of shipping to our offices.

We strongly recommend returning packages to us through certified mail with a tracking number. If we did not receive the product back and the customer cannot prove that the product is returned, we will not issue a refund. Proof of delivery can be the delivery confirmation number or signature as required by the USPS.

Returns will be processed and refunds issued within 7-10 business days. Refunds will be issued in the same manner as the original purchase payment method.

International Deliveries

Customs restrictions and warranty issues prevent us from shipping to every international location. Customers are responsible for any additional customs fee. We cannot ship overnight to international addresses.

International Orders

1. If your order is to be shipped outside USA, the standard shipping the estimated shipping time on international orders (destinations outside USA) varies between 7 to 21 business days but is usually much closer to 7 days.

2. Do not order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the import of our products. The customer is fully responsible for all shipping, customs, taxes and tariffs applied by the foreign country of destination.

3. We are not responsible for lost, undelivered, or seized packages.  If the package is seized by Customs for any reason, or lost in shipment, we cannot issue a refund. Most orders held by customs are for the purpose of charging import duties and Customs fees. If you are not sure, please contact the Customs Office in your country before ordering, as we (Naturally Botanicals) are not, and will not be held, responsible for any such charges.

4. Prepayment is required. Payment must be by credit card.